How are employees made aware of the availability of new information?
How do we assist employees in finding that useful document that they cannot fully remember the name of?
How do we facilitate the search process reducing the path to results?
FAST can suggest relevant content to employees to enable them ask better questions Auto Suggests
Rather than, Unlike:
Allow users to not only recover, but also discover what information is available. Reduce the time spent searching for information. More time spent on high-value tasks and actioning that information.
I CAN GIVE YOU AN EXAMPLE:
Cisco have a broad array of products and services. In avoid overwhelming the user they need to make their product information as consumable as possible. Cisco, powered by FAST uses auto suggest to direct users to content. This means they can find the product faster without being bogged down by information.
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