How do I organise my communications?

http://www.bnet.com/2422-13722_23-435596.html?tag=col1;post-4310

1.DESCRIBING/EXPLAINING: "Where we are coming from...where we are today...where we want to get to...how we are going to get there..."

"on the one hand,...., on the other hand,.....on the balance"
"firstly,....secondly,....,finally"
"In this presentation I want to share.."

2. TELL THEM WHAT GOING TO TELL THEM

"So, what we are going to do is.."

"In this presentation I want to share.."

2.ASKING: "Where are you coming from..where you are now...where you want to be..how can you get there?"



3.TALK TO OTHERS + YOURSELF - Speak as if you too are a listener:
- This gives you a calm composed pace.
- Prevents you rambling and getting lost.
- Conveys a sense of thoughtfulness.
- Gives you time to think about what to say next.
- Allows you listen and understand what would sound best next.


4.TALK 3rd PERSON - Step out of yourself and observe:
"I want to be able to go to them an say, "here is what you had".."here is how we can improve it"..this is what you require"

"If he comes to me and says...I want to be able to..."

"If you were me, how would you"

"Here's what i want to be able to do..I want to"


Getting to the Point & Being
Remembered
Techniques to package persuasion
Structuring ideas simply and clearly
Speaking in different situations:
one-on-one, on the phone, in meetings,
informal presentations, E-mails
Presenting Your Ideas
Using three-part plans to display
analysis
Helping your listener understand
by placing your ideas into a simple,
unifying structure
Relying on structured reasoning to
answer questions quickly
Using Handy Fall-Back Techniques
When You’re Caught Off
Guard
Making sense out of a mass of facts
Explaining step-by-step processes
clearly
Handling Questions Quickly,
Clearly and Persuasively
Following the “Rule of Threes”
Creating logical pegs to hang your
thoughts on
Announcing & Recapping
Using “Visual” Pegs as Your
Structure
Achieving impact
Supporting large or complex topics
Adding depth to your message
Avoiding Common
Communication Traps
Keeping on track
Avoiding information overload
Addressing your listener’s core
concerns
Dividing Information into Facets,
Aspects or Perspectives
Achieving objectivity
Expressing thoughtfulness
Addressing issues from different
viewpoints
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Bridging from Question to Answer
Buying time
Answering the right question
Handling objections and tough
questions positively
How to Broaden or Focus Your
Listener’s Perspective
Moving from detail to big picture, or
vice versa
Handling sensitive or confidential
information
Countering sweeping generalizations
Moving Two Opposing Viewpoints
to a Middle Ground
Negotiating a win-win outcome
Dealing with controversial topics
Moving to action
Selling the Benefits of Your Ideas,
Products, Services
Presenting benefits, not features
Showing advantages to your listener
Employing the “So what?” test
Fleshing Out Your Ideas
Using examples to increase understanding
& recall
Developing ideas through the use
of opposites
Explaining an idea by cause & effect
“Think on Your Feet is still as fresh in
my mind today as the day after training.
Participants throughout our firm tell me
the same is true for them. The program’s
distinctive competence is built around
three equally important facets – structure,
simplicity, and creativity.”
Bob Dean,
Chief Learning Officer,
Grant Thornton LLP
See www.thinkonyourfeet.com for
dates, locations and registration fees.
Also available in-company for groups.