ALWAYS ANSWER A DIFFICULT QUESTION WITH A QUESTION.
Often, the customer is trying to destabalise the presentation and has no justification for the qustion.
Ask the question asker:
"In order for me to better answer your question, could you.."
- "describe for me the use case where such a process would be useful"
- "Give me a use case example from your experience"
- "help me by explaining the business problem you are addressing".
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