Wednesday 10 March 2010

How do I deal with difficult demands?

Answer: Ensure the requester does their homework by giving you the full context.

Make sure the requester does as much work by giving you the full context.

So for example, if you get a late request to create a demo. Make sure the requester works hard to give you the context. Ask:

- A description of each of the data fields
- Typical uses cases for this information
- Which data fields are used for decision making
- Which data fields would be useful for navigating this data
- Which data fields should have a greater weighting
- Which data fields would AXA like to perform free-text queries over
- Typical use case scenarios for this data
- How AXA would like to see this data displayed
- What AXA will be looking to evaluate in a demo of this data


This will ensure that they work as much as you.
If that is not an option they may just decide to drop the request ;)

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